Privacy Policy

Acceptance of terms

The following Terms and Conditions form a legally binding contract for any party using the Site By using any service under Flamingaroo Limited you accept all Terms and Conditions set out in this document. If you do not wish to be bound by these Terms and Conditions then please do not use the Site, Services or any part of them as a Buyer or Seller. As a Buyer you should also refer to the Terms and Conditions set out by each individual seller on their Flamingaroo home or product pages before making any order.

We may update these Terms and Conditions and any aspect of the Site from time to time without prior notice. Please ensure you periodically review our Terms and Conditions and are aware of any changes that are made by the Site. By using the Site you agree to be bound by these Terms and Conditions and any changes or amendments. If there are any questions regarding the information set out anywhere on the Site then please contact us prior to buying or selling.


‘Site’ refers to the website or any local versions such as .ae, or any other domain that has the word Flamingaroo in its address.

‘Account’ is a personal membership set up by a member of the site, either in the form of a buyer or seller.

‘Buyer’ refers to a person using the Site to purchase products.

‘Seller’ or ‘Vendor’ refers to a person using the Site to sell their products.

‘Member’ is a person that has registered to buy or sell on the Site.

‘Product’ or ‘Item’ refers to any goods that are sold or bought on the Site.

‘Services’ means any one or more of the Services offered by Flamingaroo.

‘Listing’ means the registration of an item, product or service that is live on the website for sale.

‘Intellectual Property’ means all intellectual property rights throughout the world, including copyrights, patents, mask works, trademarks, service marks, trade secrets, inventions (whether or not patentable), know how, authors’ rights, rights of attribution, and other proprietary rights and all applications and rights to apply for registration or protection of such rights and the legal rights, interests and protections afforded under applicable patent, copyright, trademark, trade secret and other intellectual property laws.

‘Terms and Conditions’ refers to this document and all its content.

‘We’, ‘Us’, ‘Our’ refers to Flamingaroo Limited.

‘You’, ‘User’, ‘Your’ refers to you.

Our Service

Flamingaroo is a market place that brings together Vendors and Buyers. We are not liable for anything that occurs between the Vendor and Buyer. Flamingaroo will sought to mediate any issues but cannot be held responsible for any issues that arise.

Flamingaroo, without penalty or notice, may remove or withdraw Services, Products, Items, Vendors, Members or Buyers if in our opinion any of the above brings disrepute or unsuitability to the Site. At any time, Flamingaroo may terminate its Services and to refuse Service to any one at any time without reason and without penalty.

It is Your responsibility to ensure that all personal information entered onto the Site is accurate and correct at the time of purchase or sale. Any mistake made will be Your sole liability.
Buyer Guidelines

Buyers using this Site must be legally entitled to own or use a debit or credit card. If a purchase is made using a card then this is the responsibility of the cardholder regardless of who used it. Flamingaroo will bear no responsibility for a card holder allowing or not allowing a third party to use their card on our Site.

Buyers are expected to join the Site prior to purchase and ensure that their correct details are specified. Buyers are also expected to update this information prior to purchasing should these details change.

The Buyer, when purchasing an Item, enters a contract with the Seller only. Flamingaroo has no legal obligation or responsibility to the Buyer or the Seller should issues arise. However, Flamingaroo will always attempt to mediate and resolve any issues between the two parties.

Should an Item purchased by the Buyer, arrive in poor condition, is the wrong Item, is broken or differs significantly from the description the Seller listed then the procedure is to inform Flamingaroo on the same day the Item was delivered so that we can attempt to correct the situation by contacting the Seller. Any delay in informing Flamingaroo of the situation may result in forfeit of rights to either a replacement or a refund from the Seller.

Buyers are responsible for any expenses incurred for taxes, customs duties and the shipping charge. The shipping charge is only chargeable to the Buyer if it is specified clearly by the Seller with detailing of weight and costs. International shipping does not apply and must be costed separately.

No order shall be deemed to be accepted by the Seller until we (acting as the commercial agent of the Seller) issue an acknowledgement of order via email. All delivery times are quoted in working days. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of DIFC.

Any details provided by the Buyer for the benefit of a purchase from a Seller will be given directly to the Seller for the purpose of delivery of those Items purchased via a secure connection.

We may refuse to process a transaction for any reason or refuse Service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

We will treat your personal information as confidential and will only disclose it in accordance with the United Arab Emirates laws concerning privacy rights. If you do register on the website we will use your personal information for the following purposes:

  • Processing your orders (this may involve passing your data to reputable third parties who will help process your order)
  • To administer this website
  • For statistical purposes to improve this website and its services to you
  • To notify you of products, special offers or competitions that may be of interest to you
  • To notify you of any offers and promotions from Third Parties


If you wish to discuss or organise a return, exchange or refund of any non-cancellable Item purchased through the Site, please contact the Seller directly using the Contact Seller facility on the Site. Any returns or refunds shall be made by the Seller and not Flamingaroo.